Shipping policy

Most orders placed before 3pm EST ships out the within 24 business hours. Any order that the customer cancels after it has been placed, even if the customer has not received the item yet, is subject to regular return policies. Customer must accept delivery, and then contact us to set up a return, as per the instructions above. (This is because most orders begin processing almost immediately, as we can’t hang onto items in case the customer changes his mind and decides he doesn’t want it. If you’ve already placed an order, you have to assume it’s already gone out.)

Obviously, in those rare cases that the item is on back order and actually hasn’t shipped yet, you would be able to cancel the order. But in that case, we would let you know the situation and give you that option. Please note that bulk or wholesale orders are subject to a 10 to 15 business day shipping window. 

Florida Mask Supply is committed to providing you with reliable, dependable service. Please contact us with any comments or questions, and we will try to address them in an efficient manner.